Privacy Policy

Who we are

This website is operated by Own Style LLC, doing business as Flooring at Tampa Bay, located at 10261 Windhorst Rd, Tampa, FL 33619. You can reach us at (813) 455-5756 or [email protected].

What we collect, and when

We only collect information you choose to give us, and you never need to create an account.

Contact form: your name, the phone number or email address you provide, the city you select, the ZIP code if you add it, the topic you choose and your message. Photo estimator: the photos and measurements you upload, the details of the rooms you describe, your contact details and, if you add it, your ZIP code. “My list”: the products you add, the square feet and notes you write and, when you send the list, your name, email and, if you add them, your phone and ZIP code. Chat: the questions you type and, if you request an estimate from the chat, your name, phone, ZIP code, project type and, if you add it, your email. Referral program: see the section below.

Why we collect it

To answer you, to prepare your estimate or your list, to have samples ready when you visit, and to schedule and carry out work you request. We also keep a record that you agreed to be contacted, and we use technical safeguards to keep automated programs from abusing the site. That is the whole list. We do not build advertising profiles and we do not enrich your data with information bought from third parties.

Where it goes

Submissions from this website are stored in Airtable, a database service we use to manage customer inquiries, and a notification is sent to our own email so we can respond. Access is limited to the people at our company who need it to do their job.

Your consent to be contacted

Next to the send button of every form there is a short notice: by sending, you agree that we may call, email or text you about your request. When you send, we record the date and the version of that notice with your request. We use your phone and email only for what you asked us about. If you do not want texts or calls, reply STOP to a text or tell us, and we stop. Giving this consent is never a condition to buy anything from us.

Analytics, and why there is no cookie banner

We use Cloudflare Web Analytics to understand which pages people visit. It does not use cookies, does not fingerprint your device, and does not follow you to other websites. That is why this site does not interrupt you with a cookie banner: there is nothing to consent to. For the same reason, there is nothing for “Do Not Track” or Global Privacy Control signals to switch off — we do not track you in the first place.

Search and “My list” stay in your browser

The site search runs entirely in your browser: what you type in it is not sent to us. “My list” is saved in your own browser (local storage) while you browse; we do not see it until you press “Send my list.” When you send it, we email you a copy, notify our team, and store it in Airtable with your contact details. If it is still open after 3 days, our team gets a reminder; after 15 days it closes automatically. You can empty the list at any time by removing its products.

The website chat

Our chat page is an automated assistant that answers questions about flooring and our services using our own website, blog, showroom catalog and training guides. Right above the question box there is a notice explaining this; by sending your first question you accept it. Cloudflare Turnstile also checks that you are a person.

Questions are answered by an artificial intelligence model that Cloudflare runs on our behalf. We keep the questions, the answers and whether you marked them helpful for 90 days, and then they are deleted automatically; we use them only to answer you and to improve the answers. We also keep a record that the notice was accepted — an anonymous code, the date and time, the language and the version of the notice, with no conversation text and no personal data — for 3 years, as proof of consent.

We do not store your IP address: to apply daily question limits we keep only a one-way code that changes every day. Do not type personal, financial or health information in the chat. If you request an estimate from the chat, your details go to the same place as our contact form (Airtable), so we can call you.

Photos you send us

Photos you upload to the estimator are analyzed by an artificial intelligence service (Anthropic) to estimate the area, and are used only to prepare your estimate. We do not publish photos of your home on this website or anywhere else without asking you first and getting your permission.

Referral program

If you join our referral program, we keep your name, contact details, partner type and the answers you check on the sign-up form, so we can track your referrals and send your rewards. If you refer someone, you give us their name, phone, email (optional) and project location, and you confirm they agreed to be contacted; we use that only to contact them about their project and never show it to other partners. If you check the box to receive text messages, we keep that consent; today the program only sends email. Installers who enroll in the Pro Rebate upload tax and insurance documents; those files are stored in a private Google Drive folder that only our office can open, never in our website database. Referral records are kept for 3 years. Program emails are sent with Google, and reminders are kept in a private Google Calendar.

Services we rely on

This site and its photos are hosted on Cloudflare, which also runs the chat, its database and the bot check (Cloudflare Turnstile) on the estimator, the contact form, “My list,” the chat and the referral forms; Turnstile works without puzzles and without advertising cookies. We use Airtable to store inquiries, estimates and lists; Anthropic to analyze the photos you submit to the estimator; and Google to send you by email the copy of your estimate or your list. On the Contact and Showroom pages, the Google map only loads if you press the button to see it; once loaded, Google may set its own cookies. Each of these providers has its own privacy terms and handles data on our behalf. If a form submission fails to save, the error record our hosting keeps may include your email address so we can still reach you; those records are deleted automatically after a few days. That is the whole list.

How we protect it

Every page and form travels over an encrypted connection, access to our records is limited to the people who need it, forms are checked against automated abuse, and we keep only what we need. No system is perfect. If a security incident ever exposed your personal information, we would notify you as Florida law requires.

How long we keep it

Chat conversations: 90 days. Records that the chat notice was accepted: 3 years. Referral program records: 3 years. Inquiries, estimates and lists: as long as needed to serve you and to keep proper business records. Error records from our hosting: a few days. If you ask us to delete your information, we will, except for anything we are legally required to retain — for example, invoices and tax records.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, and you can stop calls or texts at any time. Write to [email protected] or call (813) 455-5756 and we will respond.

Children

This website is for adults arranging work on their property. It is not directed to children under 13, and we do not knowingly collect information from them. If you believe a child sent us information, write to us and we will delete it.

Changes to this policy

If we change how we handle information, we update this page and change the revision date at the top. We do not apply changes retroactively without telling you.